Privacy Policy

This Privacy Policy was last updated on 15 August 2026.

We take the privacy and protection of your personal information seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our services.

For the purposes of UK data protection law, [Company Name], company number [Company Number], with registered office at [Registered Office Address], is the data controller responsible for your personal information.

Depending on how you interact with us, we may collect and process the following categories of personal information:

• Your full name

• Your home, service or billing address

• Your telephone number

• Your email address

• Information about the property or cleaning service you request

• Booking, appointment and quotation information

• Billing and payment information where applicable

• Messages, enquiries and other correspondence you send to us

• Photographs or videos that you voluntarily provide in connection with a quotation or service

• Technical information such as IP address, browser type, device type and website activity

• Cookie preferences and analytics information where applicable

• Any other information that you voluntarily provide to us

We do not intentionally request special category personal information, such as information about your health, racial or ethnic origin, political opinions, religious beliefs or sexual orientation. Please avoid sending this type of information unless it is genuinely necessary for the service you have requested.

We may collect personal information directly from you when you:

• Complete a contact or quotation form on our website

• Contact us by email, telephone, text message or other communication method

• Request a quotation

• Book or purchase one of our services

• Send us photographs, videos or information about your property

• Make a payment

• Provide feedback or make a complaint

We may also collect certain technical information automatically through cookies and similar technologies when you use our website. More information is available in our Cookie Policy.

We may use your personal information for the following purposes:

• To respond to enquiries and quotation requests

• To provide quotations for our services

• To arrange, manage and provide cleaning services

• To communicate with you before, during and after a booking

• To process payments and maintain financial records

• To issue invoices and receipts where required

• To manage customer service requests and complaints

• To improve our website, services and customer experience

• To maintain the security of our website and prevent fraud or misuse

• To comply with our legal, accounting and regulatory obligations

• To send marketing communications where permitted by law

UK data protection law requires us to have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Contract – where processing is necessary to provide a quotation, take steps at your request before entering into a contract or provide a service that you have booked.

• Legal obligation – where processing is necessary for us to comply with accounting, tax, regulatory or other legal requirements.

• Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

• Consent – where you have specifically agreed to a particular type of processing.

Where we rely on consent, you may withdraw your consent at any time.

We may send you marketing communications about our services where you have given us permission to do so or where we are otherwise permitted to contact you under applicable UK law.

Where applicable, we may contact existing customers about services that are similar to those they have previously purchased or enquired about, provided the relevant legal requirements are satisfied.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Opting out of marketing communications will not affect service-related communications that are necessary to manage an enquiry, quotation, booking or existing customer relationship.

Where payment is made electronically, payment information may be processed by a third-party payment provider.

Where possible, we do not directly store complete debit or credit card details. Payment providers process payment information according to their own security and privacy requirements.

We do not sell your personal information. We may share personal information with trusted third parties where this is necessary to operate our business, provide our services or comply with the law.

• Payment service providers

• Website hosting and IT service providers

• Email, telephone and communication service providers

• Website analytics providers where applicable

• Accountants, bookkeepers and professional advisers

• Contractors or service providers involved in delivering our services where necessary

• Government departments, regulators, courts or law enforcement authorities where disclosure is required or permitted by law

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.

Depending on the destination and circumstances, this may include relying on UK adequacy regulations or using appropriate contractual and other safeguards recognised under UK data protection law.

Our website may use cookies and similar technologies for purposes such as website functionality, security, remembering preferences, analytics and marketing.

Where consent is legally required, relevant non-essential cookies will only be used after you have made the appropriate choice through our cookie consent system.

For more information about the cookies used on our website and how you can manage your preferences, please read our Cookie Policy.

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

• Secure HTTPS / SSL connections

• Appropriate password and account security

• Restricted access to personal information

• Secure hosting and system protection

• Backups where appropriate

• Security monitoring and measures designed to prevent unauthorised access

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, managing our customer relationships and meeting legal, accounting, tax or regulatory requirements.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

Depending on the circumstances, UK data protection law may give you the following rights:

• The right to be informed about how your personal information is used

• The right to request access to the personal information we hold about you

• The right to request correction of inaccurate or incomplete personal information

• The right to request erasure of your personal information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to data portability where applicable

• The right to object to certain processing

• The right to object to the use of your personal information for direct marketing

• The right to withdraw consent where we rely on your consent

These rights are not absolute and may only apply in certain circumstances.

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on you.

If you are concerned about how we have collected or used your personal information, you can make a data protection complaint directly to us using the contact details below.

We will acknowledge receipt of a data protection complaint within 30 days. We will take appropriate steps to investigate the matter, keep you informed where appropriate and provide you with the outcome without undue delay.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Further information is available from the Information Commissioner’s Office .

Our website may contain links to websites, services or platforms operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend that you review their privacy information before providing personal information to them.

Our cleaning services and website are not specifically directed at children, and we do not intentionally collect personal information from children unless it is necessary and lawful to do so.

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.

Any updated version will be published on this page and the date at the top of the policy will be updated accordingly.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or want to make a data protection complaint, please contact us:

• Company: [Company Name]

• Company Number: [Company Number]

• Registered Office: [Registered Office Address]

• Email: contact@

• Telephone: